Terms & Conditions
Last updated: September 2026
1. Service
TumaFast provides last-mile parcel delivery services within Nairobi, Kenya. By booking a delivery, you agree to these terms.
2. Bookings
You must provide accurate sender and recipient details. A tracking number is issued upon booking. Orders begin as available for rider assignment.
3. Cancellations
You may cancel an order before the parcel is collected. After collection, cancellations are handled by TumaFast support at our discretion.
4. Fees
Delivery fees are based on distance and service type within Nairobi and are quoted before booking. Fees are payable as agreed; cash on delivery is collected by the rider where selected.
5. Parcel Handling
You declare that parcels contain no illegal, hazardous, or prohibited items. TumaFast may refuse to carry any parcel at its discretion.
6. Proof of Delivery
Delivery is confirmed with the receiver's name and a delivery PIN. TumaFast is not liable for items accepted by the recipient at the point of delivery.
7. Rider Conduct
Riders agree to the TumaFast Rider Code of Conduct, GPS sharing during active deliveries, and proof of delivery requirements.
8. Liability
Our liability for loss or damage is limited to the declared parcel value. We are not liable for delays caused by events beyond our control.
9. Contact
Questions? Email tumafast26@gmail.com.