Delivery Policy
Service Area
TumaFast delivers within Nairobi and its metropolitan environs only. We do not offer delivery outside Nairobi at this time.
Service Types
We offer Same Day, Express, Parcel, Document, Cash on Delivery, Scheduled, Corporate, and Returns & Exchanges delivery services.
Pickup Windows
You may select a preferred pickup date and window when booking. Riders are assigned on a first-acceptance basis.
Delivery Statuses
Orders move through: Available → Accepted → On the way to pickup → Arrived at pickup → Parcel collected → In transit → Out for delivery → Arrived at destination → Delivered. Failed or cancelled statuses apply where relevant.
Proof of Delivery
Upon delivery, the rider records the receiver's name and a delivery PIN, and may capture a photo. This is visible on your tracking page.
Cash on Delivery
Where selected, the rider collects the COD amount from the recipient. The amount is reconciled and made available to the sender per our process.
Failed Deliveries
If a recipient is unavailable, the rider marks the delivery as failed. TumaFast support will coordinate a re-attempt or return.
Cancellations
Orders can be cancelled before parcel collection by the customer or by TumaFast support. After collection, only support may process cancellations.
Contact
For delivery concerns, email tumafast26@gmail.com or reach us on WhatsApp.