What is TumaFast.NBO.KE?

TumaFast.NBO.KE helps businesses and customers manage orders, track riders, get notifications, and access support online through 30 pages during delivery.

TumaFast courier riding through Nairobi at dusk

Business delivery across Nairobi

Your Business Sells.
TumaFast Delivers.

Grow your business while TumaFast handles your customer deliveries. Book pickups, follow every parcel and receive reliable proof of delivery through one simple business platform.

Create a Business Account Track a Delivery

Verified delivery riders
Real-time delivery updates
Secure proof of delivery

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Delivery support for Nairobi businesses — online stores, cosmetics, pharmacies, fashion, flowers, electronics, documents, and restaurants

How It Works

From Your Business to Your Customer

A clear, tracked delivery journey — from booking to proof of delivery.

1. Book your delivery

Enter your pickup point, recipient details and parcel info. See your upfront fee instantly.

2. Rider assigned & collects

A verified rider is assigned and collects the parcel from your pickup location.

3. Track in real time

Follow the rider on the map from pickup to drop-off with live status updates at every stage.

4. Delivered with proof

The recipient confirms with a PIN. You receive photo or signature proof and a completion alert.

TumaFast courier handing a parcel to a customer

Sample tracking timeline

A real delivery, step by step

9:02 AM
Order placed
TF-AB12CD34 · Nairobi CBD → Westlands
9:15 AM
Rider assigned
James M. · Motorbike
9:41 AM
Arrived at pickup
Rider reached your pickup point
9:48 AM
Parcel collected
Package picked up and sealed
10:12 AM
In transit
Heading to the delivery address
10:38 AM
Out for delivery
Rider 6 minutes away
10:46 AM
Delivered
PIN confirmed by recipient

Business Platform

Everything You Need to Manage Deliveries

One platform to book, track and reconcile every customer delivery your business sends across Nairobi.

Single delivery booking

Create one delivery in seconds with clear recipient and parcel details.

Bulk delivery upload

Upload many deliveries at once and dispatch them together.

Saved customer addresses

Store regular customer addresses for faster repeat bookings.

Scheduled pickups

Choose pickup dates and windows that suit your operations.

Upfront delivery fees

See the delivery fee before confirming any booking.

Rider assignment

Verified riders are assigned to collect your parcels.

Real-time delivery tracking

Follow every parcel on the map from pickup to drop-off.

Email and SMS updates

Stay informed with notifications at each delivery stage.

Proof of delivery

PIN, signature or photo proof captured on completion.

Failed-delivery management

Handle unsuccessful attempts with clear status and reasons.

Delivery rescheduling

Reschedule deliveries when your customer is unavailable.

Delivery reports and statements

Review delivery history and weekly statements for your records.

Business Dashboard

Manage every delivery from one place

A preview of the TumaFast business dashboard — a delivery-management platform, not an e-commerce marketplace.

Deliveries today

Awaiting pickup

In transit

Delivered

Delivery issues

Returns

Average delivery time

1h 48m

Delivery success rate

96%

Tracking	Recipient	Destination	Status	Rider	Fee
TF-7K2D9	A. Wanjiru	Kilimani	Out for delivery	James K.	KES 320
TF-9P4Q1	B. Otieno	Westlands	Delivered	Peter M.	KES 280
TF-3M8X2	C. Auma	Ruaka	Parcel collected	Brian O.	KES 410
TF-6L1Z7	D. Njoroge	South B	Pending	—	KES 350

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Why TumaFast

A Delivery Partner Built for Nairobi Businesses

Simple booking

Create and manage customer deliveries without complicated steps.

Fast local delivery

TumaFast focuses on efficient deliveries across Nairobi.

Reliable handling

Parcels are handled by approved riders and monitored during the delivery journey.

Clear delivery records

Businesses receive tracking updates and proof when deliveries are completed.

Delivery Tracking

Know Where Every Delivery Stands

Enter a TumaFast tracking number to view the live status, rider and location. Recipients can track parcels without an account.

My Orders

Customers: sign in to view your orders and cancel a delivery before collection.

Tracking number

TF-AB12CD34

Out for delivery

James M. is on the way

Rider · Motorbike · ~6 min away

Estimated arrival 10:46 AM

Coverage

Delivering Across Greater Nairobi

TumaFast picks up and delivers across the city — from the CBD and Westlands to Karen, Embakasi and Ruiru. Fees are calculated from your pickup zone to the destination zone.